Last updated on 6th October 2025
TERMS AND CONDITIONS
Welcome to Redesign Life Self Coaching Programme! These terms and conditions (terms) apply when you sign up for our self-coaching programme (Course) through our website, being https://theredesignmethod.com/ and any other websites we operate with the same domain name and a different extension (Website).
1 HOW TO READ THESES TERMS
In these terms, we also refer to Designer Life Coaching Ltd (Company Number 06291864), a company incorporated under the laws of England and Wales and having its registered office at 159 High Street, Barnet, Hertfordshire, United Kingdom, EN5 5SU, as “our”, “we”, or “us”. And you are referred to as “Client”, “you” or “your”.
To make it easier for you to understand these terms on which we provide, and you use, the Course, we’ve tried to keep these terms as simple as possible by using plain English.
When we say “Services” in these terms, we mean the Course itself and any of the services provided during the Course, including access to physical copies of the Course Materials and paid sessions (Services).
We’ve also used a few other capitalised words and phrases as shorthand to refer to recurring concepts. Each of these are defined in bold and in brackets after the concepts are first mentioned.
2 ACCEPTING THESE TERMS AND CONDITIONS
Before you enrol for or purchase our Course, or otherwise engage with the Course, please carefully read these terms. If you don’t agree to these terms, please don’t enrol in the Course. By clicking “accept” when you create an account, purchase the Course or otherwise proceeding to engage with the Course, you agree to be bound by these terms.
3 ENROLLING FOR THE COURSE
(a) To enrol in the Course, you may place an order via the Website, email or by phone. To complete your enrolment, you will be required to pay the applicable fees (Fees) (as defined in clause 6(a)(i)).
(b) By placing an order and paying the Fees or otherwise accessing the Course (Course Enrolment) you represent and warrant that:
(i) you have the legal capacity and are of sufficient age to enter into a binding contract with us (or someone of sufficient age and capacity is contracting on your behalf); and
(ii) you are authorised to use the debit or credit card you provide for your Course Enrolment.
(c) Enrolling in the Course constitutes your acceptance to enter into a contract with us under these terms, where we will provide you with the Course you have ordered in exchange for your payment of the total Fees listed upon checkout.
(d) These terms are not agreed between you and us until we have approved your payment of the Fees and you receive an email from us confirming that your Course Enrolment has been accepted.
4 OUR COURSE
(a) The Course is a self-coaching programme, designed for self-coaching, helping you take charge of your own growth, goals, and personal development for effectiveness in multiple areas of life.
(b) Once we have received payment of the Fees, we will deliver the Course in physical form by couriering the Course Materials to the Client’s address mentioned at the time of checkout. The Course is a self-learning programme to be completed at your own pace. No audio or video content is included. If you wish to arrange one-to-one sessions with the Course Provider, these may be booked separately via the Course Provider’s Website: https://designerlife.co.uk/ (Website), at an additional cost.
5 YOUR LICENCE
(a) Your access to and use of the Course Materials shall be perpetual from the date of delivery, subject at all times to these terms.
(b) The licence granted to the User to use the Course Materials is for their personal use only. You must not reproduce, replicate, adapt, modify, share, distribute, reverse engineer, paraphrase (including by using artificial intelligence tools), sell, or otherwise exploit the Course Materials for commercial gain, whether directly or indirectly. If we reasonably determine that you have breached this clause 5, you agree to indemnify and keep us indemnified against all losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with such breach.
6 PAYMENT
(a) All Fees are:
(i) as mentioned on the Website (Fees);
(ii) in GBP;
(iii) subject to change with notice, prior to your Course Enrolment; and
(iv) non-refundable.
(b) (Payment obligations) You must pay the Fees in full at the time of your Course Enrolment.
(c) (VAT) Unless otherwise indicated, the Fees is exclusive of VAT. In relation to any VAT payable for a taxable supply by us, you must pay the VAT subject to us providing a tax invoice to you.
(d) (Online payment partner) We may use third-party payment providers such as Stripe (Payment Providers) to collect payments for the Course. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider accessible: https://stripe.com/gb/legal/ssa and, to the maximum extent permitted by applicable law, we will not be liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.
(e) (Pricing errors) In the event that we discover an error or inaccuracy in the Fees for your Course Enrolment, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of enrolling in the Course at the correct Fees or cancelling your Course Enrolment. If you choose to cancel your Course Enrolment and the Fees have already been debited, the full amount will be credited back to your original method of payment, less any processing fee charged by the Payment Provider.
7 VOUCHERS AND DISCOUNT CODES
(a) We may provide promotional offers and codes offering a discount on the Course (Voucher). To use a Voucher, you will need to enter its code at checkout.
(b) A Voucher may not be applied retrospectively. Vouchers are non-transferrable and cannot be redeemed for cash or credit. Additional terms or conditions may apply and these will be set out on the Voucher.
8 USER OBLIGATIONS
You shall not:
(a) intimidate, harass, impersonate, stalk, threaten, bully or endanger our directors, officers, or personnel or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment;
(b) share the Course Material with any other person and that any use of the Course Material by any other person is strictly prohibited. You must immediately notify us of any unauthorised use of the Course Material;
(c) act in any way that may harm our reputation or reputation of any associated or interested parties or do anything at all contrary to our interests;
We may revoke your licence to use the Course Materials at any time if we consider, in our absolute discretion, that you are in breach, or are likely to breach, this clause 8 or any other provision of these terms. Upon revocation, you must immediately cease all use of the Course Materials, and any continued use will constitute an infringement of our Intellectual Property Rights, entitling us to seek all remedies available at law or in equity.
9 DISCLAIMER
(a) While the Course Materials have been prepared with every effort to help you learn and apply the content, the information provided is general in nature and is designed solely to provide guidance on how you could apply the techniques and concepts included in the Course Materials.
(b) The Course Materials do not take into account the personal circumstances, goals, or needs of individual Clients. All information provided as part of the Course Materials is not intended to constitute professional advice of any kind and should not be relied upon as such.
(c) Many factors may influence whether participants achieve any actual results in relation to the skills, knowledge, or outcomes discussed in the Course Materials. We make no guarantees that participants will achieve any particular outcomes, objectives, or goals, whether communicated to us or not, within any timeframe or at all. The Company recommends obtaining appropriate professional advice before relying on any information contained in the Course Materials.
(d) We make no representation or guarantee that the Course Materials will be useful or relevant to all participants, and we are not responsible for any actions, decisions, or results arising from the use of the Course Materials. Any methods or techniques implemented by the Client are undertaken at their own risk.
(e) We do not conduct any formal testing or assessment of participants. The Course Materials are designed for self-paced learning, and any evaluation of understanding or progress is for the Client’s own use.
10 COLLECTION NOTICE AND PRIVACY
(a) Words and phrases in this section shall have the meaning given to them by applicable data protection and privacy legislation in force from time to time in the UK including without limitation the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder); the General Data Protection Regulation ((EU) 2016/679) to the extent applicable in the UK and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended; and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the Information Commissioner or other relevant regulatory authority and which are applicable to a party (Data Protection Legislation) and the terms “controller”, “processor”, “process” and “personal data” shall have the meanings given to those terms in such Data Protection Legislation.
(b) We may collect personal information about you in the course of providing you with our Course, to contact and communicate with you, to respond to your enquiries and for other purposes.
(c) You agree that during and after delivery of the Course and the Services, we will be processing personal data for our own purposes and as such will be a controller under the Data Protection Legislation and this includes (but is not limited to) the following purposes:
(i) for providing the Course and the Services;
(ii) to send marketing materials or other publications, either ourselves or through our sub-contractors or any third party supplier;
(iii) we may process and transfer personal data for our own business purposes or to effect a re-organisation of the business; and
(iv) we may share the personal data with other legal or professional advisers used by us for any legal or professional services.
(d) Your instructions are taken to include the use, where appropriate, of any independent contractors and third party suppliers appointed by us for functions such as data and file storage, back-up, destruction, billing, debt collection, legal processing and the like, in accordance with the foregoing.
(e) By accepting these terms, you provide your express consent for us to obtain, store, and process their personal information in accordance with our Privacy Policy, which can be accessed https://theredesignmethod.com/privacy/. Such personal information will be processed in accordance with applicable Data Protection Legislation.
11.1 OUR IP
Intellectual Property Rights in our Services and the Course material including the workbook, modules, files and any other related information and materials (Course Materials) are owned or licensed by us. Except as permitted under applicable laws, no part of the Course Material shall be reproduced, replicated, adapted, distributed, displayed, transmitted, modified, reverse engineered, paraphrased, sold or otherwise exploited for any commercial purposes, whether directly or indirectly, without our express written consent.
You will not under these terms acquire Intellectual Property Rights in any of Our IP.
For the purposes of this clause 11:
(a) “Our IP” means all materials owned or licensed by us and any Intellectual Property Rights attaching to those materials.
(b) “Intellectual Property Rights” means any and all present and future intellectual and industrial property rights throughout the world (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, semiconductor and circuit layout rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this agreement.
12 CANCELLATIONS
(a) The Course Material is supplied as digital content. In accordance with Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your Course Enrolment within 14 days of purchase (the “Cooling-off Period”). However, by accessing any part of the Course content during the Cooling-off Period, you expressly consent to the immediate supply of the digital content and acknowledge that you waive your statutory right to cancel and your entitlement to a refund.
(b) You may cancel your Course Enrolment within the Cooling-off Period if you have not accessed any part of the Course content, and in such cases we will provide a full refund.
(c) If you access any part of the Course content during the Cooling-off Period, or if you decide to terminate your Course Enrolment, no refund will be provided.
(d) Nothing in this clause 12 is intended to limit or otherwise affect any rights which cannot be excluded or restricted under applicable law.
13 PUBLISHING PHOTOS ONLINE OR ON SOCIAL MEDIA
(a) Subject to your agreement of non-disparagement of us and the Course, you may publish general information about what they have learnt from the Course, online or on social media (or both), provided such information is general in nature and does not cover any of the actual content or information covered in the Course. We ask that you please provide accreditation to us by reference or hashtag if you make such a publication. We reserve the right to require you to remove any such publications or remove any accreditation to us.
(b) We may set up and operate private community groups on social media platforms including but not limited to Facebook and LinkedIn. Interactions within the said private community groups may happen amongst different individuals who are enrolled for our Courses. Any use of the social media platform for joining the said private community groups as well as any interaction, exchange of information taking place over such private community groups will be subject to the terms and conditions of use and privacy policy of the respective social media platform, on which we do not exercise any control. We do not provide any support related to the Course through such private community groups.
14 DATA SECURITY
While we will use our best efforts to ensure that your information, data or other electronic materials (Data) that is being backed-up or stored as part of the Course will be stored securely, we will not be liable for any unauthorised use, destruction, loss, damage or alteration to the Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.
15 THIRD PARTY SERVICES, CONTENT, TERMS AND WEBSITES
15.1 THIRD PARTY GOODS AND SERVICES
(a) To provide you with the Course, we may use goods or services provided by third parties (including third party platforms) who have their own terms and conditions and policies (Third Party Terms). For instance:
(i) We will be using platforms like Zoom and Microsoft Teams for conducting sessions and use of the Zoom and Microsoft Teams platforms will be governed by the terms and conditions of use of the Zoom and Microsoft Teams platforms available at https://explore.zoom.us/en/terms/ and https://www.microsoft.com/en-gb/servicesagreement, respectively.
(ii) We will be using PDI Europe Ltd (https://www.pdi.co.uk/) and Kortext (https://kortext.com/us/) for making the Course Material available to you.
(iii) We will be using courier and delivery companies such as DPD, DHL and Royal Mail.
(b) You agree to the Third Party Terms that apply to your use of the Services.
(c) To the maximum extent permitted under applicable law and our agreements with any applicable third parties, we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms, including in relation to any fault or error of the Course or any issues experienced in Course Enrolment.
(d) You have the right to reject any Third Party Terms but if you do, we cannot provide you with the Course and you will need to cancel in accordance with this agreement.
15.2 LINKS TO OTHER WEBSITES
(a) Our Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.
(b) Inclusion of any linked website on our Website does not imply our approval or endorsement of the linked website.
We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of our Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.
If you become aware of misuse of the Website by any person, any errors in the Course Material or any difficulty in accessing or using the Course, please contact us immediately using our contact details.
18 SERVICE LIMITATIONS
While we will use our best endeavours to ensure the Website is working for its intended purpose, you acknowledge and agree that from time to time, you may encounter the following issues:
(a) the Website may have errors or defects;
(b) the Website may not be accessible at times;
(c) messages sent through the Website may not be delivered promptly, or delivered at all;
(d) information you receive or supply through the Website may not be secure or confidential; or
(e) any information provided through the Website may not be accurate or true.
19 NOTICES AND COMMUNICATIONS
(a) A notice or other communication to a party under these terms must be:
(i) in writing and in English; and
(ii) delivered to the other party via email, to the email address most regularly used by the parties to correspond regarding the subject matter of these terms as at the date of these terms (Email Address). The parties may update their Email Address by notice to the other party.
(b) Unless the party sending the notice knows or reasonably ought to suspect that the email was not delivered to the other party’s Email Address, notice will be taken to be given:
(i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in London, England, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
(ii) when replied to by the other party,
whichever is earlier.
(a) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in this agreement are excluded.
(b) To the maximum extent permitted by law, our total liability to the Client in respect of any loss, damage, claim, or expense arising out of or in connection with this agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the total Fees paid by the Client for the specific Course giving rise to the liability.
(c) (Indemnity) You shall indemnify us and our employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:
(i) breach of any of these terms;
(ii) use of the Website; or
(iii) use of any Course, or other Services provided by us.
(d) (Consequential loss) To the maximum extent permitted by law, under no circumstances will we be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or the Course or Services provided by us (except to the extent this liability cannot be excluded under law.
(e) Nothing in these terms will exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.
(f) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these terms, including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause will be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions will remain in full force and effect.
21 DISPUTE RESOLUTION
(a) A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory relief, unless that party has complied with the requirements of this clause.
(b) A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.
(c) Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 30 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.
22 TERMINATION
22.1 TERMINATION FOR BREACH
(a) We reserve the right to terminate your Course Enrolment immediately by written notice if you are in Breach of these terms.
(b) A “Breach” of these terms, means:
(i) we consider that you are in breach of these terms and we notify you concerning the said breach;
(ii) you are given 10 Business Days to rectify the breach; and
(iii) the breach has not been rectified within 10 Business Days or another period agreed between the parties in writing.
22.2 EFFECT OF TERMINATION
Upon termination of this agreement:
(a) the Client’s Course Enrolment will be terminated, and the Client will no longer be entitled to access any Course Materials for which the licence has been revoked; and
(b) the Client must cease using any Course Materials that are no longer owned by, or licensed to, them and, if requested, return or destroy such materials.
23 GENERAL
23.1 GOVERNING LAW AND JURISDICTION
These terms are governed by the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.
23.2 WAIVER
No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.
23.3 SEVERANCE
Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.
23.4 JOINT AND SEVERAL LIABILITY
An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.
23.5 ASSIGNMENT
You cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party. We can assign the rights or novate these terms in whole or part without your consent, on notice which may be communicated electronically on the website or by email.
23.6 COSTS
Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.
23.7 ENTIRE AGREEMENT
These terms embody the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.
23.8 rights of third parties
These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
23.9 INTERPRETATION
(a) (singular and plural) words in the singular includes the plural (and vice versa);
(b) (gender) words indicating a gender includes the corresponding words of any other gender;
(c) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
(d) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
(e) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
(f) (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;
(g) (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;
(h) (headings) headings and words in bold type are for convenience only and do not affect interpretation;
(i) (includes) the word “includes” and similar words in any form is not a word of limitation; and
(j) (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.