Last updated on 6^th October 2025

PRIVACY NOTICE

This privacy notice tells you what to expect us to do with your personal information.

·       Contact details

·       What information we collect, use, and why

·       Lawful bases and data protection rights

·       Where we get personal information from

·       How long we keep information

·       Who we share information with

·       How to complain

 

CONTACT DETAILS

Email: different@designerlife.co.uk

WHAT INFORMATION WE COLLECT, USE, AND WHY

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses
• Gender
• Occupation
• Marital status
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses
• Purchase or service history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Addresses
• Profile information
• Marketing preferences

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information
• Correspondence

 

LAWFUL BASES AND DATA PROTECTION RIGHTS

·       Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·       Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·       Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.

·       Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·       Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·       Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·       Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

Our lawful bases for the collection and use of your data

 Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·       Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·       Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·       Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·       Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

WHERE WE GET PERSONAL INFORMATION FROM

·       Directly from you

 

HOW LONG WE KEEP INFORMATION

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary. 

 

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date you cease to use our services. The only exceptions to this are where: 

·       the law requires us to hold your personal information for a longer period, or delete it sooner;

·       you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further Erasing your personal information or restricting its processing); or

·       in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place. 

 

WHO WE SHARE INFORMATION WITH

Joint data controllers

We have a joint controller relationship with PDI Europe Ltd. We process your personal information with that joint controller for the following reason: The following only applies with the purchase of applicable products and is referenced in the associated terms and conditions. 1. To provide and improve products and services for clients 2. For the operation of client or customer accounts.

Data processors

PDI Europe Ltd, UK. Printing and Shipping Fulfilment.

This data processor does the following activities for us: They manage printing and shipping fulfilment for customer orders. They provide access to digital ebooks, direct with customers via third party service – Kortext Ltd, UK.

Kortext Ltd, UK. Data resources access platform.

This data processor does the following activities for us: They provide access to digital e-books, direct with customers via PDI Europe Ltd, UK.

 Others we share personal information with

·       Suppliers and service providers

 

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

 

Changes to this policy

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our sites and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our sites, whichever is the earlier. We recommend you regularly check for changes and review this policy whenever you visit our sites. If you do not agree with any aspect of the updated policy, you must immediately notify us and cease using our sites and/or services.